Our Experience and Commitment to you:
Our Policy & Warranties:
Canadian and Mexican customers are responsible for any duties, taxes, and, if applicable, brokerage fees to clear the equipment purchased through customs. A commercial invoice will be provided to the customer and the customs broker (provided we get that information) and the freight company delivering the equipment. North American Auto Equipment will not and cannot assume responsibility for these charges.
Your machine / machines will ship on a major truck line and deliver to anywhere in the lower 48 USA. Customer is responsible for offloading the machine from the delivery truck. This can be done with a forklift, tow truck, back hoe, or 4-5 strong people. The driver is not required to help unload your machine. Driver is not required to drive onto your residence if he feels it is dangerous to him, his truck, or your property.
We ship to your confirmed address only. You are responsible for any redelivery charges and storage charges. If you provide a business name, we assume you are open 8AM-5PM and can take delivery during those hours. We are not responsible for redelivery charges if you misrepresent being an actual business. Any business conducted from your residence is not considered a commercial business and will be treated as a residential delivery.
If you live outside of the USA, any freight costs quoted do not include the following: Customs clearance, duties, taxes, storage charges for freight held in bond, inspection charges, Brokerage fees, or any other costs assessed by your respective country. All of these charges are your responsibility. We recommend you use the services of a Broker to properly clear customs. Any charges left unpaid will in effect void your warranty on the product purchased.
Free freight (When Advertised) included in the price is only for shipping within the USA lower 48 states. This does not include Alaska, Hawaii, Puerto Rico, Virgin Islands, Mexico, or Canada. Please call or email for shipping costs to these places.
Export Crating FEE- Untreated wood $195.00 Pressure Treated Wood $395.00
Freight Damage in Transit:
All sales considered final as soon as product leaves our dock, at this point North American Auto Equipment is no longer responsible for damage as a result of carrier error. Buyer must note any and all freight damage on the bill of lading at time of delivery.
Freight claims: We will provide excellent service and assistance in helping our customers file freight claims, payment of the claims is the sole responsibility of the Freight Carriers.
Return Merchandise is subject to a 20% re-stocking fee. Returned equipment must be inspected by a warehouse manager to determine if any damage or wear has devalued the equipment.
Shipping Charges and Credit Card Transaction Fees will be the charged against refunds.
(Customer is responsible for all Freight Charges and Transaction fees)
It is essential that the purchaser inspect their shipment upon delivery and provide timely notification of any problems. Please be sure they are aware of the following:
The customer must visually inspect the equipment UPON DELIVERY and note any potential freight damage on the receiver. If a customer signs clear on the receipt, neither the trucking company nor North American Auto Equipment, LLC. will be held responsible for freight damage.
72 HOUR REQUIREMENT after receipt to report any concealed damage or missing parts. As you know, we have a limited window to file freight claims and NAAE will not be responsible if we are not notified within the 72 hour window. If you use your own carrier then NAAE will not be responsible for filing a freight claim or for any freight damage.
(We are mentioning this again to make sure that our customers understand the difference between a carrier damaging an item and a defective product)
The customer must visually inspect the equipment UPON DELIVERY and note any potential freight damage on the receiver. If a customer signs clear on the receipt, neither the trucking company nor NAAE will be held responsible for freight damage.
Please also make sure they are advised of our 72 HOUR REQUIREMENT after receipt to report any concealed damage or missing parts. As you know, we have a limited window to file freight claims and NAAE will not be responsible if we are not notified within the 72 hour window. If you use your own carrier then NAAE will not be responsible for filing a freight claim or for any freight damage.
Parts Transportation is only covered for the first 7 days of receiving your product, thereafter any UPS or parts shipping charges will be the purchasers responsibility.
A core charge will be collected on any replacement parts shipped. Example: a $399.00 deposit would be required for a replacement power unit, when we receive back the defective power unit, a credit of approximately $300.00 would be refunded to the customer. $99.00 would cover the cost of shipping for the new power unit and the return of the defective power unit. (Estimated $50.00 each way)
Transportation on parts will not be covered by NAAE after the 7 day grace period upon delivery.
Limited One-Year Warranty:
North American Auto Equipment, LLC., offers a limited one-year warranty to the original purchaser of our private label lifts in the United States and Canada. NAAE will replace, without charge, any part found defective in materials or workmanship under normal use, for a period of one year after purchase. (Unless specified) The purchaser is responsible for all shipping charges. This warranty does not apply to equipment that has been improperly installed or altered or that has not been operated or maintained according to specifications. If lift is installed on cracked or insufficient concrete, this will automatically void user's warranty. User must appropriately fix concrete where lift is to be installed. After user is in compliance and cleared by plant, warranty will go back in effect. If any parts are needed within that time they can be purchased at full retail price.
The following parts carry a one year warranty:
Toll Free: (866) 607-4022
Fax: (401) 633-6794
Cell Phone 508-395-0002
424 East Washington Street
N. Attleboro, MA 02760